Shipping Policy

Order Processing Orders are processed and dispatched within 1–2 business days of payment confirmation. You'll receive a confirmation email with tracking details once your order ships. Please note: orders placed on weekends or holidays will be processed on the next business day.

Shipping Times

  • Domestic: 7–12 business days
  • International: 7–12 business days

Shipping times begin after your order has been dispatched, not from the date of purchase. Delivery estimates are not guaranteed and may vary due to carrier delays, customs processing, or seasonal demand.

Order Tracking Once your order has shipped, a tracking number will be sent to your email. You can track your shipment through the carrier's website. Please allow up to 48 hours for tracking information to update after receiving your confirmation.

Shipping Rates Shipping rates are calculated at checkout based on your location and order value. Any applicable duties, taxes, or customs fees are the responsibility of the customer and are not included in the purchase price.

Incorrect or Undeliverable Addresses Please review your shipping address carefully before completing your order. Nuvelle is not responsible for orders shipped to incorrectly provided addresses or shipments returned due to incomplete information. Additional shipping fees may apply for re-dispatching returned orders.

Lost, Delayed, or Unreceived Orders If your order exceeds the estimated delivery window by more than 10 business days, please contact our support team with your order number. We will investigate with the carrier and work to resolve the issue promptly. Nuvelle is not liable for carrier delays, customs holds, or delays caused by incorrect shipping details.

Order Modifications If you need to modify or cancel your order, please contact us as soon as possible. Because orders are processed quickly (within 1–2 business days), we cannot guarantee changes once dispatch has begun.

Contact For any shipping questions, reach our support team at Support@nuvelleskin.co. We aim to respond within 1–2 business days.